Paper Crafting, Rubber Stamping, Scrapbooking, and more

EK Tools ( Punches)

I purchased a punch from Walmart last summer and had issues with it from the get go.

Because of our recent move, l was unable to find the receipt, but took it back to Walmart in the hopes that they would exchange. They wouldn't give me the exchange because they no longer carry these punches.

So, l thought l would give it a try and contact the company directly.

Tuesday of this week, l emailed EK Tools and told them of the issue. They emailed back and asked me to include a photo of the punch, which l did. Wednesday l receive an email to inform me that they have shipped me a new punch, no need to return my broken one and hope that l will continue to use their product.

I couldn't believe the speedy response from EK Tools.

Kudos to a company that stands behind their product and customers.

I wanted to share this discussion with you to spread the word about this great company. What better place to discuss then where everyone meets.

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Replies to This Discussion

Permalink Reply by Judy Shuck on February 11, 2011 at 1:52pm

Wow, lucky you! I bought the reindeer chain punch back in November. I didn't use it right away, but when I did the paper just all jammed up inside, I thought at first it was just the thin scrap paper I was trying out, so I tried it on a thicker piece, same thing happened. I even tried punching aluminum foil, it still doesn't work. I emailed them through their website early in Dec. received one of those automated replies someone will be getting in contact with you soon emails. I waited and waited, didn't hear anything from them, so I emailed again, and recieved another someone will be in contact with you soon emails. I haven't heard anything from them since.

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Permalink Reply by Marg Roswell on February 12, 2011 at 5:26am

Here is the email of the lady that l have been in contact with regards to my defective punch.

Hope this helps.

I am still waiting for my punch to arrive which l am sure will take time shipping.

Let me know how you make out.

Punches are not cheap and when they are defective and don't work, alittle disheartening.

sferrini@wilton.com ( this is the email that l have been in contact with)

eksuccessbrands.com

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Permalink Reply by Judy Shuck on February 12, 2011 at 7:45am

Thank You Marg! I'll give it a shot.

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Permalink Reply by Judy Shuck on February 15, 2011 at 10:49am

Hey Marge....Thanks Again!!! I emailed Stephanie on Saturday, received a reply on Monday, had to reply back to her with more info and pictures, and just received another email from her this morning stating a new punch will be mailed shortly.

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Permalink Reply by Marg Roswell on February 15, 2011 at 5:26pm

Glad to hear that you had positive results. Mine was mailed out on the 7th of this month, anxiously awaiting arrival. What would we do without online resources and feedback. Keep me posted when you receive your replacement.

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Permalink Reply by Marg Roswell on February 24, 2011 at 4:48am

I received my replacement punch yesterday. Great company.

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Permalink Reply by Jackie Schachter on February 26, 2011 at 8:49am

I had something similar with two Fiskars punches bought

in the States whilst visiting. I also had to send photos and

two new punches were sent to an address in the States. I

agree with Marge when she says 'kudos to a company that stands

behind their product and customers'. I wrote back to Fiskars to

thank them and told them that I would definitely be buying their

products in the future - which, of course, I did! Nothing

like visiting craft shops in the States.

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Permalink Reply by Marg Roswell on February 26, 2011 at 2:32pm

So glad my posting helped out. I posted a comment on EK Success Brands Facebook page to thank them for their immediate response to my replacement. I received such a wonderful comment after posting. Thank goodness, we can all share feedback with companies and products.
So glad my posting here helped out some other special ladies.